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PRE SALES AND AFTER SALES

Tielbo jewelry watch is born at the forefront of international fashion -- Shenzhen, the time art between painstaking grinding wrist. Not only want to exquisite technology and excellent products to impress the people, but also want to quality service and after-sales service, so that customers can rest assured the whole process, eliminate all worries.

Tielbo, Whatever you want, Love what you love
Dedicated to provide you with intimate after-sales experience

High quality products, heart care, but also need intimate service and after-sales.

Insurance coverage

If the product quality problems occur in the correct use of the "TIELBO JEWELLY WATCH“purchased from the company and the designated dealers, the following services can beprovided at the "TIELBO JEWELLY WATCH" after-sales service station designated by the company with valid warranty card, purchase certificate and relevant accessories:
  • 1. Any quality issues caused by non-human damage to genuine watches purchased from Tianbo Watch can be repaired free of charge.
  • 2. Quartz watches purchased from Tianbo Watch are eligible for two free battery replacements within three years.
  • 3. Any watch strap purchased from Tianbo Watch is entitled to free adjustment of the strap section for consumers, and the remaining strap sections after adjustment should be properly kept by consumers; If a strap section is added, a material fee will be charged.
  • 4. The above services must provide valid purchase vouchers and related standard items, and the product labels, serial numbers, and anti-counterfeiting marks cannot be torn or altered without authorization.
  • 5. All the above services must be appraised by our company and must be genuine in order to enjoy the relevant services.

escape clause

If appear the following reason, cannot enjoy free warranty service
  • Damage caused by human reasons caused by improper use.
  • Damage caused by maintenance of service stations not designated by the company.
  • Watch metal appearance parts, such as case, metal watchband, buckle, crown and other parts of the natural wear.
  • Watch damage caused by fire, other natural disasters and other force majeure factors.
  • Unable to provide a valid warranty card or purchase certificate.
  • watch in the normal environment, through the reliability test, the occurrence of human factors caused by the watch stop or travel time is not allowed.
  • Improper use, abuse, carelessness, negligence, accidental impact, knock, squeeze, cause surface damage and other damage or do not comply with the use of the watch caused by any parts of the watch and other damage.
  • If the warranty card or purchase certificate of the commodity is missing or altered, the warranty certificate, the model number or serial number of the commodity on it is inconsistent with the real product, and the seller can't provide the purchase certificate with complete information stamped by the seller.
  • Tear or alter the product labels, serial Numbers and anti-counterfeiting labels without authorization.
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